Terms of service

Last Updated: June 2026

This website Milky Mama (hereinafter referred to as "this website") is operated by Milky Mama. By browsing, using, or making purchases on this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree to these terms, please refrain from using this website.

1. General Terms

This website provides information, sales, and related services for maternity and baby products.

Users are required to ensure that the personal information they provide is accurate, complete, and up to date, and are responsible for all activities conducted under their account.

This website reserves the right to restrict, suspend, or terminate any user account that violates these terms at any time.

2. Product Information

We strive to ensure the accuracy of product descriptions, images, and prices, but we do not guarantee that all content is error-free or up to date.

In the event of errors, we reserve the right to correct information and cancel orders, and will notify customers within a reasonable timeframe.

3. Order Confirmation and Payment

  • All orders are considered confirmed only after system verification and payment completion

  • We reserve the right to accept or reject any order

  • Prices are subject to the amount shown at checkout

Orders with unsuccessful payment will not be processed.

4. Shipping Terms

  • Shipping timelines are as indicated on the product page or announcements

  • Delivery may be delayed due to logistics conditions or unforeseen circumstances

  • Customers must ensure accurate delivery information; we are not liable for losses arising from incorrect details

5. Returns and Exchanges

  • Return and exchange requests must meet the conditions specified on our website

  • Items must be new, unused, and in original packaging

  • Certain products (including but not limited to personal care items) may not be eligible for return or exchange

For full details, please refer to our Returns and Exchanges Policy page.

6. Member Accounts

  • Members are responsible for safeguarding their account information and passwords, and for all activities conducted under their account

  • If you suspect unauthorized use, please notify us immediately

7. Intellectual Property

All content on this website, including but not limited to text, images, designs, trademarks, and materials, is owned by Milky Mama or its licensors.

No reproduction, redistribution, or use of any kind is permitted without prior written authorization.

8. Limitation of Liability

To the fullest extent permitted by law, this website shall not be liable for any direct or indirect losses arising from the use or inability to use this website.

9. Policy Modifications

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on the website and take effect immediately, without prior notice.

10. User Content and Review Usage Rights

When customers submit reviews, comments, text, images, or other content (including customer-submitted photos) to this website, they grant Milky Mama a non-exclusive, global, perpetual, royalty-free license to use such content for purposes including but not limited to:

  • Website display

  • Social media promotion

  • Marketing and advertising

  • Product introductions and brand promotion

We will make reasonable efforts to maintain the integrity and originality of the content when using it.

11. Contact Us

If you have any questions about these Terms, please contact:

Milky Mama Customer Service
📧 Email: milkymama27@gmail.com
📱 WhatsApp: 9543 8457