Ordering Process
Payment Methods
All products on this website are settled in Hong Kong Dollars (HKD). We offer a variety of payment methods to make your shopping experience easy and convenient.
🔒 All transactions are securely encrypted, so you can shop with peace of mind for all your mom and baby essentials.
Shipping Methods
We currently offer delivery services to Hong Kong and Macau.
🎉 Free Shipping Offer
Enjoy free shipping on orders of HK$500 or above.
(Applicable to Hong Kong and Macau orders.)
Hong Kong orders are shipped via SF Express.
✔ Pick up at SF Express self-pickup points
✔ Pick up at SF Locker
✔ Home and commercial address delivery
📦 Orders are generally delivered within 1–3 business days after dispatch.
Macau orders are shipped via SF Express to designated delivery addresses or pickup points.
📦 Actual delivery time may vary depending on logistics arrangements.
🚀 Same-Day Delivery Service
For orders of HK$1,500 or above, we offer same-day delivery via GOGOX.
✔ Available in designated areas of Hong Kong only
✔ Applicable from Monday to Friday
✔ Not available on public holidays
✔ Actual arrangement depends on order time and delivery location
If you require same-day delivery, please contact our customer service team for enquiries.
For orders of HK$1,500 or above, we offer same-day delivery via GOGOX.
✔ Available in designated areas of Hong Kong only
✔ Applicable from Monday to Friday
✔ Not available on public holidays
✔ Actual arrangement depends on order time and delivery location
If you require same-day delivery, please contact our customer service team for enquiries.
📌 Delivery Notes
• Tracking information will be provided after your order has been dispatched.
• Remote areas or special circumstances may affect delivery times.
Order Processing Time
To ensure every order is processed accurately, we will arrange shipment after payment confirmation.
Membership Rewards
Join the Milky Mama Club and enjoy exclusive shopping benefits:
Join now and enjoy more exclusive perks!
After-Sales Service
If you need to exchange an item, or if you have received an incorrect or defective product, please contact our customer service within the specified timeframe.
For details on the exchange process, application conditions, store credit arrangements, and other after-sales service information, please refer to our After-Sales Service page.
Frequently Asked Questions
In-stock items are generally dispatched within 1–3 business days after payment confirmation.
No dispatch service on Saturdays, Sundays, or public holidays.
Once your order has been dispatched, a tracking notification will be sent to you via SMS or email. You can check the delivery status using the tracking number provided.
Yes, free shipping is available for Hong Kong orders of HK$500 or above.
Yes, we offer delivery services to Macau. Shipping fees will be calculated automatically at checkout.
If your order has not yet been dispatched, please contact our customer service team as soon as possible and we will do our best to assist you.
Once an order has been dispatched, it cannot be modified.
If you meet the exchange conditions, you may apply for an exchange within the specified timeframe.
Please refer to our After-Sales Service page for detailed arrangements.
Membership points can be redeemed for discounts at checkout.
For details on how to earn and use points, please refer to our Membership Rewards page.
Contact Us
Thank you for shopping with Milky Mama.
If you have any questions about our products, orders, or after-sales service, please feel free to reach out to us through the following channels — we will be happy to assist you.
📱 WhatsApp：9543 8457
📧Email：milkymama27@gmail.com
📸Instagram：@milkymama.hk
👍Facebook：Milkymama.hk
Our customer service team will respond to your enquiries as soon as possible during office hours.
Contact us
WhatsApp : 9543 8457
Email：milkymama27@gmail.com
Follow us
Contact us
WhatsApp : 9543 8457
Email：milkymama27@gmail.com
Follow us
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