Exchange Policy (No Reason Required)

If you wish to exchange an item, please submit an exchange request within 7 days of receiving your order.

Exchange Process

① Submit an Exchange Request
② Return the Item(s)
③ Store Credit Issuance

Please submit the Exchange Request Form within 7 days of receiving your order. Requests submitted after this period will not be accepted.

Exchange Request Form

Once your exchange request has been approved, please return the item to the designated address within 7 days. The return must be sent using a prepaid shipping service. Late returns or collect-on-delivery parcels will not be accepted.


📍 Return Address

Flat H, 6/F, Wang Yip Industrial Centre, 18 Wang Yip Street East, Yuen Long

✔ Items must be new, unused, and unwashed
✔ Tags, packaging, and accessories must be intact
✔ Please include your order number and exchange details inside the package
✔ We recommend keeping your shipping receipt and tracking number for reference

Once we receive and inspect the returned item and confirm that it meets our exchange requirements, the item value will be converted into store credit within 1 business day.

✔ Store credit is valid for30 days
✔ Can be used to purchase other sizes, colors, or styles on our website

⚠️Important Exchange Notes

• Each order is limited to 1 exchange request
• A maximum of 3 items can be exchanged per order
• Items must be new, unused, and unwashed
• Tags, packaging, and accessories must be intact
• Return shipping costs are to be borne by the customer

If you are unsure about sizing, we recommend referring to the detailed size chart on the product page before purchasing.

Store Credit Notes

Store credit issued for returned items does not count towards the minimum spending requirement for free shipping.

For example:
If you receive HK$200 in store credit from an exchange, your new order must still reach the HK$500 minimum spending requirement with actual payment to qualify for free shipping.

If the original order was purchased with a discount, the store credit issued for the returned item will be calculated based on the discounted amount paid.

For example:
If the original order had a 5% discount and you return a HK$100 item, the system will issue HK$95 in store credit.

Non-Exchangeable Items

Milky Mama reserves the right to review and accept exchange requests.
In case of any dispute, Milky Mama reserves the right of final decision.

Used, washed, or tag-removed items

Intimate apparel, including underwear, briefs and stockings

All maternity and baby products

Baby clothing with opened or broken packaging

Incorrect or Defective Items Process

① Contact Customer Service


If you receive an incorrect or defective item, please contact us within 7 days of receiving your order and provide photos and your order details.
📱 WhatsApp: 9543 8457

② Arrange Exchange


Once confirmed, we will arrange a replacement, with the related exchange shipping costs covered by Milky Mama.

③ Completion


If the item is sold out, discontinued, or otherwise unavailable for replacement, we will refund the relevant item amount via the original payment method.

Eligibility Requirements

The item must be:

• Unwashed
• Unused
• Tags intact
• Packaging intact

If the item is found not to be incorrect or defective, the return shipping costs will be borne by the customer.

Defective Items Include:

  • Visible damage
  • Large or significant stains
  • Severe loose threads or unraveling
  • Detached or missing accessories
  • Damaged or non-functioning zippers
  • Manufacturing defects that significantly affect the appearance or normal use of the product

Non-Defective Conditions:

  • Minor or washable stains
  • Minor loose threads
  • Minor loose threads or stitching irregularities
  • Lint or fabric fibres attached to the item
  • Buttonholes that have not been opened
  • Minor stitching irregularities
  • Differences in material or texture from personal expectations
  • Unsuitable sizing
  • Personal sensitivity or discomfort caused by wool or other fabric materials
  • Wear or damage resulting from use or washing
  • Damage caused by the customer
  • Colour differences
  • Product odour
  • Minor damage to outer packaging caused during delivery

📌 Important Note

  • Product colours may vary slightly due to lighting, screen settings and display differences. The actual product shall prevail.
  • Milky Mama reserves the right to review and approve exchange and after-sales service requests.
  • In case of any dispute, Milky Mama reserves the right to make the final decision.